Please inspect your order upon arrival and contact us within 5 business days where possible if:
For items that arrive damaged or where you have received the wrong item, please provide photos so we can assess the issue and arrange an appropriate resolution.
Due to health, hygiene and quality-control requirements, we do not generally accept returns or provide refunds for opened or used supplements for change of mind, taste preference, or where a product does not personally agree with you. Once opened, products cannot be returned to stock or resold.
We therefore recommend choosing carefully and seeking advice from your healthcare professional where appropriate.
This policy does not exclude or limit any rights you may have under the Australian Consumer Law, including where a product is faulty, unsafe, not as described or otherwise fails to meet a consumer guarantee.
Once we receive and evaluate your return, we will notify you of the outcome. Approved refunds will be issued via the original payment method within 10 business days. Please allow additional time for bank processing.
Refunds are not issued for change of mind or taste preferences, except where otherwise required under Australian Consumer Law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@maternallyhappy.com.
Bundles: Refunds on bundles follow our Terms & Conditions. If part of a discounted bundle is returned, the refund will be recalculated based on the applicable individual item pricing.
Change of mind cancellations or amendments made before fulfilment will incur a $5 handling fee. This covers a portion of the processing costs we’re charged for adjusting or cancelling orders prior to dispatch.
We do not offer change-of-mind refunds or returns on products once delivered. This does not affect your rights under Australian Consumer Law where a product fails to meet a consumer guarantee.
If an order is returned to us after being uncollected from the Post Office, we will attempt to contact you twice via the email address provided at checkout. Please ensure you check your inbox, including spam and junk folders, as all communication will be sent there.
Once the parcel has been returned, we’re happy to resend your order; however, a repostage fee will apply to cover the additional shipping costs.
If we don’t hear back within 30 days of our first contact, the order will be closed in line with our policy. In this case, we’ll issue store credit for the product value, excluding original shipping costs and any applicable return handling fees, so you can place a new order at a time that suits you.
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