TERMS & CONDITIONS
Refund & Returns Policy
- Maternally Happy will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for opened packages.
- We do not accept returns or issue refunds for change of mind purchases or products that have been opened. We do not have a 'money back guarantee'.
- Although every measure is taken to ensure your product reaches you in a satisfactory condition, unfortunately sometimes things can be damaged in transit. If you receive an item that is faulty or damaged, please email us at support@maternallyhappy.com with the details of your order, photographs & the order number of the affected product so we can walk you through the refund or exchange process.
- Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store. In these circumstances, we will refund the cost of shipping that was required to send the product back to us.
For consumer safety, we do not offer returns or refunds on our products outside the above circumstances.
Wrong Order Received
If you have received the wrong order (which can happen every now and then) please email us at support@maternallyhappy.com as soon as you can and we will replace it once the incorrect product has been returned back to us. We apologise for this inconvenience.
Payment
We use secure online payment systems including Shopify payments and PayPal
In order for you to purchase any of our products you will be required to provide us with your credit card information. Please be aware that all credit card information may be shared with our third party payment processors. By purchasing through our site, you agree that we may charge you the price listed at the checkout screen, and that any payments made via credit card may attract an additional percentage fee, as charged by the relevant merchant from time-to-time.
All orders must be pre-paid. Orders will only be shipped or available for download (for electronic products e.g e-Books) after full payment of the total amount is cleared.
You warrant that the payment details and any related personal details you provide us are correct. We accept no liability in the event you fail to provide correct or incomplete payment or personal details or for any losses suffered as a result of the fraudulent or unauthorised use of credit cards.
The prices for products provided under this agreement will be as set out on our site at the time you offer to purchase the products. All prices are in Australian Dollars unless otherwise stated, and inclusive of GST.
If you have any issues with payments or any other matter do not hesitate to contact us at support@maternallyhappy.com
Cancellations
Once your order has been received and packed, we are not able to cancel or refund your order. If you have a subscription order with us please notify us prior to your next monthly payment. If you would like to cancel following 2 payments please let us know at your earliest convenience. For late notifications you may be charged a fee which we incur from our warehouse.
Discounts
From time to time we may issue promotional or discount codes. These can be redeemed at checkout and are subject to the terms of issue stated by us in relation to each promotion or discount.
Discount codes are not valid with subscription orders due to our subscriptions being heavily discounted at 15%.
Shipping Policy
Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.
Maternally Happy cannot take responsibility for any missing items that have been incorrectly addressed by the customer.
If your order has not arrived within the delegated time schedule provided by Australia Post please visit our Shipping page for more information. You can track your order via Australia Post. You will require the tracking number from your tracking email. Please be aware that there may be some delays in shipping due to COVID19 and supply chain issues. If Australia Post are unable to locate your order, please email us at support@maternallyhappy.com
Testimonials/Reviews
Please be aware that any testimonials on our site may not reflect the results that you may achieve. Results may vary and your experience may not be similar to the experience of other customer testimonials. No two women are the same ♡
Disclaimer
The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
The information on this website is for informational purposes only. This website does not provide medical, professional, or licensed advice and is not a substitute for consultation with a health care professional.
The content on this website does not represent or warrant that any particular product or information is appropriate or effective for you. To the extent that Maternally Happy Pty Ltd. provides any explicit or implied recommendation of any particular product or service, such recommendation is only a general recommendation that is not specific to any particular person or condition. You take full and complete responsibility for what you do with this information and all outcomes from your actions.
Maternally Happy Pty Ltd. makes no representation or warranty, express or implied, and assumes no responsibility for the accuracy, completeness, timeliness or quality of any information on this website. We reserve the right to withdraw or amend this website, and material we provide on the website, in our sole discretion without notice.
Your Agreement to these Terms of Use
By using or visiting this website, you agree to these terms and conditions as well as to the terms of our Privacy Policy, including all updates and revisions to either the privacy policy or the terms and conditions.
By purchasing any Maternally Happy Pty Ltd product or products you agree to consult your healthcare professional prior to use. Always read the label and use only as directed.
Maternally Happy PTY LTD is in no way affiliated or associated with Facebook.
