TERMS & CONDITIONS

Refund & Returns Policy

• Maternally Happy will only accept returns for damaged or faulty goods that are not opened.  Due to dietary supplement regulations worldwide, we cannot issue any refunds for opened packages.
• We do not accept returns or issue refunds for change of mind purchases or products that have been opened.  We do not have a 'money back guarantee'.
• Although every measure is taken to ensure your product reaches you in a satisfactory condition, unfortunately sometimes things can be damaged in transit. If you receive an item that is faulty or damaged, please email us at support@maternallyhappy.com with the details of your order, photographs & the order number of the affected product so we can walk you through the refund or exchange process.
• Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store. In these circumstances, we will refund the cost of shipping that was required to send the product back to us.  

For consumer safety, we do not offer returns or refunds on our products outside the above circumstances. 

Wrong Order Received

If you have received the wrong order (which can happen every now and then) please email us at support@maternallyhappy.com as soon as you can and we will replace it once the incorrect product has been returned back to us. We apologise for this inconvenience. 

Payment

Cancellations

Once your order has been received and packed, we are not able to cancel or refund your order. If you have a subscription order with us and would like to cancel or pause your subscription please notify us prior to your next monthly payment. We are unable to cancel or refund your order once you have been charged.

Subscriptions Subject To Price Increase

As the cost of living increases and with inflation our subscription orders may be subject to price increases. If this occurs, we will notify you via email prior to the price increase. If you have any questions, please email us at: support@maternallyhappy.com

Discounts

From time to time we may issue promotional or discount codes. These can be redeemed at checkout and are subject to the terms of issue stated by us in relation to each promotion or discount.

Discount codes are not valid with subscription orders due to our subscriptions being heavily discounted at 15%. 

Shipping Policy

Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

Maternally Happy cannot take responsibility for any missing items that have been incorrectly addressed by the customer.

If your order has not arrived within the delegated time schedule provided by Australia Post please visit our Shipping page for more information. You can track your order via Australia Post. You will require the tracking number from your tracking email. If Australia Post are unable to locate your order, please email us at support@maternallyhappy.com 

Return To Sender

If your order is not collected from your post office or your address is incorrect and subsequently returned to us, our warehouse charge us a processing fee to return this product/s to stock. We can either offer you a discount, minus the processing and postage, or re-send the item out upon confirming all your details. The cost of re-shipping will be at the customers expense, as with the processing fee. Our processing fee is $3.99

Testimonials/Reviews

Please be aware that any testimonials on our site may not reflect the results that you may achieve. Results may vary and your experience may not be similar to the experience of other customer testimonials. No two women are the same ♡

Disclaimer

The products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.

The information on this website is for informational purposes only. This website does not provide medical, professional, or licensed advice and is not a substitute for consultation with a health care professional.

The content on this website does not represent or warrant that any particular product or information is appropriate or effective for you. To the extent that Maternally Happy Pty Ltd. provides any explicit or implied recommendation of any particular product or service, such recommendation is only a general recommendation that is not specific to any particular person or condition. You take full and complete responsibility for what you do with this information and all outcomes from your actions.

Maternally Happy Pty Ltd. makes no representation or warranty, express or implied, and assumes no responsibility for the accuracy, completeness, timeliness or quality of any information on this website. We reserve the right to withdraw or amend this website, and material we provide on the website, in our sole discretion without notice.

Your Agreement to these Terms of Use

By using, visiting or purchasing from this website, you agree to these terms and conditions as well as to the terms of our Privacy Policy, including all updates and revisions to either the privacy policy or the terms and conditions.

By purchasing any Maternally Happy Pty Ltd product or products you agree to consult your healthcare professional prior to use. Always read the label and use only as directed. 

Maternally Happy PTY LTD is in no way affiliated or associated with Facebook.

Consultations

Thank you for choosing to book one of the services that we offer, which are provided by The Pregnancy Culture, a division of Maternally Happy Pty Ltd (us/we). Before you proceed, please review the terms that we provide our service and confirm your acceptance of these terms by proceeding with your booking. If you have any queries about these terms, please contact us via our contact form or alternatively, thepregnancyculture@gmail.com

Our payment and refund policy

We require full payment in advance before any booking for a service is accepted. We require 24 hours notice for cancellation and/or rescheduling. Unless expressly stated below, this payment is not refundable. However, we understand that unfortunate events do occur and will (at our discretion) consider requests for pro rata refunds. We also have a standing policy to refund pro rata payments if you unfortunately experience pregnancy loss (miscarriage).

We may also choose to stop providing the service to you. If we do, we will also provide a pro rata refund.

Your privacy

To provide our service, we will need to ask and collect personal information about you. We will keep this information confidential and will only use it to provide our service to you except where we have your written consent.

You can also request by email for us to:

- Let you know what personal information we hold about you; and
- Update or delete any of your personal information.

Our intellectual property

In providing our service to you, we own all the rights (including copyright) in the advice that we provide you (in writing or verbally). The content of our advice is confidential and you may only use it for your personal use.

If there is any unauthorised access or use of any part of our advice, you must let us know immediately and take all steps to prevent further unauthorised access or use. 

Our minimum age policy

Currently, we unfortunately cannot provide our service to individuals that are less than 18 years old. You represent to us that you are 18 years old or above by proceeding with the booking.

Limitation of liability

Nothing in these terms limits or excludes any guarantees, warranties, representations or conditions that are implied or imposed by law (including the Australian Consumer Law) or any liability under them. Subject to this, and to the extent permitted by law, you acknowledge that:

(a) the services we provide (including advice) are provided to you ‘as is’ and we exclude all terms, guarantees, warranties, representations or conditions about our services which are not expressly stated in these terms;

(b) we (and any of our directors, employees or contractors) will not be liable for any loss or damage arising out of or in connection with our services (at common law, tort, contract, equity, statute or otherwise), including any loss of profit or opportunity, or special, indirect or consequential loss or damage, except to the extent of any loss or damage that is reasonably foreseeable from our failure to meet any applicable consumer guarantee under Australian Consumer Law; and

(c) our total liability arising out of or in connection with any of our services will not exceed us resupplying the service to you.

Dispute resolution

If you have a dispute arising out of or in connection with any of our services, you agree not to commence any court or tribunal proceedings regarding the dispute unless urgent interlocutory relief is sought or until these dispute resolution clauses are complied with.

To claim a dispute under these terms, you must give us written notice of the dispute and provide information on the nature of the dispute and the outcome requested to resolve the dispute.

When we have received the notice, you must discuss the dispute in good faith with us to resolve the dispute within 7 calendar days. If the dispute is not resolved by this period, you and we agree to appoint a mediator (selected by agreement or, failing this, you agree that we can request the Commissioner or the Victorian Small Business Commission to appoint a mediator). You and we agree to attend a mediation in Melbourne, Australia to resolve the dispute in good faith. You agree to be equally liable for the fees and expenses of a mediator and the cost of the mediation, and that you will pay your own costs associated with the mediation.

General

We reserve the right to change any of these terms by notifying you of the change, as long as they do not materially affect any of the services that we are currently providing you.

These terms continue to apply after we complete or stop providing you the service that you have booked. If a court finds that any of our terms are void or unenforceable, those terms are severed from these terms and the rest of the terms continue to apply.

These terms are governed by the laws of the State of Victoria and the parties submit to the exclusive jurisdiction of the courts of the State of Victoria