Q: What payments do you accept?

You can select your preferred payment method at checkout. We accept secure payments for Australian customers via Credit Cards, Debit Cards, PayPal and Afterpay

Question 1

What is your shipping policy?

Accepted Answer

Products are dispatched from Sydney, Australia and are inclusive of GST for Australian customers.

For customers outside of Australia, any additional taxes, duties and fees are the purchaser's responsibility.

All orders placed are quickly processed and shipped the next business day. At time of dispatch, a shipping confirmation email will be sent to you so you can track your package.

Australian shipping times:

Local orders take 3-5 business days to be delivered to you. Please keep in mind that once the parcel leaves our warehouse we do not have any control over when it will arrive. Sometimes it’s very fast and other times it may be delayed.
Shipping time may vary depending on location, shipment method and other factors.

Shipping costs:

Orders over $99 in Australia have free standard shipping.
Orders under $99 in Australia will be charged for shipping depending on your chosen delivery method. Full price will be displayed at checkout. For more information visit Shipping.

Overseas?

For international orders please email: support@maternallyhappy.com.

Question 2

What payments do you accept?

Accepted Answer

You can select your preferred payment method at checkout.

We accept secure payments for Australian customers via Credit Cards, Debit Cards, PayPal and Afterpay

Question 3

What is your returns & refunds policy?

Accepted Answer

Returns & Refunds Policy:

If your product is damaged or faulty upon delivery - we offer a 100% refund
To be eligible for a refund, goods must be unopened, unused and accompanied by proof of purchase. Due to dietary supplement regulations worldwide, we cannot issue any refunds for opened packages.
For returns, please email our support team at: support@maternallyhappy.com with the subject 'Returns' and include your order number, name, photo and the reason for the return.
Maternally Happy will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Refunds and exchanges for faulty or damaged products will only be issued once we have received the item back in our store. In these circumstances, we will refund the cost of shipping that was required to send the product back to us.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Once your order has been received and packed by our dispatch team, we are not able to cancel or refund your order.
We do not accept returns or issue refunds for 'change of mind' purchases or products that have been opened.
We cannot take responsibility for any missing items that have been incorrectly addressed by the customer. Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.

Please choose carefully and ensure that any product you select is right for you, based on the medical advice received from your healthcare provider or general practitioner. For consumer safety, we do not offer returns or refunds on our products outside the above circumstances.

All Maternally Happy products are natural foods and are considered perishable goods. Due to this, we unfortunately do not accept any returns or provide you with refunds in the case of product tampering for safety and hygiene purposes.

For more information please visit our Returns page.

Question 4

Where are your products manufactured?

Accepted Answer

Maternally Happy products are proudly manufactured in Australia, QLD.

Question 5

Do you have any other products planned?

Accepted Answer

Yes absolutely!

We are very excited about our next products and we hope you will be too.

We are planning on launching a variety of products to provide you with a holistic approach to your prenatal to postpartum journey and beyond.

Question 6

Is there a journey of proactive women I can join?

Accepted Answer

Yes, absolutlely! Here at Maternally Happy our aim is to support the journey of women throughout all seasons of motherhood.

Prenatal > pregnany > postpartum > beyond

A proactive community, where women are proud to stand alongside one another. For access to our community please visit our Facebook page here or follow along with us at @maternallyhappy on Instagram. Alternatively our founder, Caitlin has an education page on Instagram @thepregnancyculture

Frequently Asked Questions

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