Please inspect your order upon receipt and contact us within 5 business days if the item is defective, damaged, or incorrect. Provide photos as proof. Refunds for damaged items will not be processed if reported beyond this period.
We accept returns for damaged or faulty unopened goods only. Due to dietary supplement regulations, refunds for opened packages are not allowed. Once products leave our warehouse, we cannot accept returns for quality control reasons. Please choose carefully based on advice from your healthcare provider.
We do not accept returns or refunds for change of mind purchases or opened products.
If an item is damaged in transit, email us at support@maternallyhappy.com with your order details, photos, and order number. Refunds or exchanges for faulty products are processed only after we receive the returned item. We will refund the return shipping cost in such cases.
For consumer safety, refunds and returns are not available outside these circumstances.
Once we receive and evaluate your return, we will notify you of the outcome. Approved refunds will be issued via the original payment method within 10 business days. Please allow time for bank processing.
Refunds are not issued for taste preferences or change of mind.
If more than 15 business days have passed since approval and you have not received your refund, contact us at support@maternallyhappy.com.
Order cancellations before dispatch incur a $5 handling fee, which covers charges from our warehouse.
If your order is returned due to non-collection or missed delivery, a $12.99 return fee applies, which is the fee charged by our warehouse. Alternatively, we can resend your order with shipping costs based on your location.
We’re confident in our baby skincare range, but every baby’s skin is unique. That’s why we offer a risk-free 60-day money-back guarantee on your first order.
First-time purchases only: This guarantee applies only to your first order and is not available on subsequent purchases.
Refund applies to one item only: Limited to 1x Baby Wash, 1x Baby Oil, or 1x Baby Bundle. If multiple units are purchased, only one will be refunded.
Usage requirement: You must have used the product daily, followed the label directions, and completed the bottle. Refunds do not apply if you simply dislike the product.
60 days from delivery: The guarantee starts from the date your package is marked as delivered (based on tracking data).
Applies only to baby skincare: This guarantee is exclusive to our baby skincare range and does not apply to other products.
For consumer safety, we do not offer returns or refunds outside of the conditions stated above.